Error “Unsupported file format”

If you get the message above after you upload your file, the first thing you need to check is the format and ensure that it is saved as a CSV. Then, double-check if your file is formatted correctly. You can always refer to the example provided once you click on “Revisit data” button:

You will then see the example of the correct file formatting:

If the formatting is all correct, try the following step to fix the issue:

  • Make sure you are using our latest Dux-Soup version v5.12.43. To check it, simply click on Dux-Soup icon in your browser and the version will be displayed on the top right hand corner:

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