Affiliate FAQ

Can I use paid ads to promote my referral link

No, we do not allow paid ads from any ad network. If we detect these, we will close your affiliate account and cancel any outstanding commission on the account.

Can I sign up using my own referral link?

No. Unfortunately, self-referrals are strictly prohibited. The aim of a referral program is to encourage affiliates and ambassadors to spread the word about our product(s), not to get discounts.

Can I sign up on behalf of my clients through my own referral link?

We recommend you sign up from your clients’ computers (if possible) . If this isn't possible, do make sure to ALWAYS use your referral link when signing up. Then send an email with your client's sign up email addresses to info@dux-soup.com , so we can enable the commission ( the purchase will be flagged as self-referral otherwise. )

My friend/client signed up without using the referral link. What can I do?

Once a purchase is made by a client,  without them ever using the referral link, we cannot re-assign the account to a promoter. So make sure your clients use your links to guarantee your commission.

Why can’t I see my sign-ups and/or rewards?

Our tracking is based on browser cookies, so if you used a different browser/device from the visit to sign up, you cleared your cookies, you used incognito, or you signed up from your own referral link, the signup might not be tracked. If you are 100% sure the sign up or sale were not tracked correctly, contact our referral platform provider at support@firstpromoter.com.

What’s the referral cookie life?

The referral cookie life is 60 days. If a user purchases the product after 60 days since the first referred visit, the conversion won’t be tracked anymore.

When will I get paid?

All payouts are processed on a monthly basis. We’ll email you when the payout is completed. The payment threshold is $100.