Refund Policy

You are eligible for a refund if you terminate your Dux-Soup or STACKED subscription and submit a refund request within 31 days of the initial purchase.

Partial refunds are not available.

Individual subscriptions

If you terminate an eligible individual subscription within 31 days of purchase, the full subscription amount will be refunded.

Prepaid seats

For subscriptions with prepaid seats, the amount paid in advance for those seats is eligible for a refund if you terminate the subscription within 31 days of purchase.

This includes accounts where the first 5 seats are prepaid.

Post-paid seats and usage

Any post-paid charges are non-refundable.

This includes charges for additional seats or usage calculated after use and charged on a subsequent invoice.

Where an account includes both prepaid and post-paid charges, only the eligible prepaid portion can be refunded.

How to request a refund

To terminate your subscription and request a refund, contact our Customer Support team at info@dux-soup.com within 31 days of your initial purchase.