Common Followup Questions

Here is a list of common questions we are receiving concerning the Auto Followup feature, with their answers:

1. Why are messages being sent sooner than configured.

When setting up auto followup it's crucial to first configure all messages before toggling the switch. 

As all follow-up messages to a connection are scheduled immediately when this new connection is detected by Dux-Soup, changing the message & delay settings after enabling auto followups will not have any effect on already scheduled followups.

2. Why don't I see the messages in my 'outbox' ?

a) Make sure you check the regular LinkedIn message app, as this is the one that is used by Dux-Soup. You can access this via this link .

b) Dux-Soup will schedule the messages to be sent in accordance to the throttle and planner settings. So if you have already hit the daily limit, Dux-Soup will wait until tomorrow before it will send the follow ups. 

c) When you first enable 'Automated Followup Messages' in the options panel,  Dux-Soup will automatically enable 2 features that are required for this. These two features can be found on the Connect options tab : Message Bridge and Remote Control. Make sure these options are still enabled, or the messages will not be sent:

d) Make sure Dux-Soup is enabled for new tabs, so leave this option unchecked:

3. Why is Dux-Soup opening tabs in the background?

This is the Remote Control opening a tab to send a followup message. You can check the number of outstanding followup messages via https://app.dux-soup.com/web/rc/test . Just select "size of the queue" and fill out the userid and security key as found in Dux-Soup options -> connect

4. How can I see if any follow-up messages have been scheduled?

You can check the number of scheduled messages via https://app.dux-soup.com/web/rc/test .

Still need help? Contact Us Contact Us