Common Followup Questions

Here is a list of common questions we are receiving concerning the Auto Followup feature, with their answers:

1. Why are messages being sent to people who have responded?

Dux-Soup will automatically blacklist people who respond to your messages. However, this does rely on Dux-Soup being able to process these inbound messages. In the case when you manually read one of these messages, you need to make sure to mark it 'unread' to ensure Dux-Soup will process these and blacklist the target profiles.

2. Why don't I see the messages in my 'outbox' ?

a) Make sure you check the regular LinkedIn message app, as this is the one that is used by Dux-Soup. You can access this via this link .

b) Dux-Soup will schedule the messages to be sent in accordance to the throttle and planner settings. So if you have already hit the daily limit, Dux-Soup will wait until tomorrow before it will send the follow ups. 

c) When you first enable 'Automated Followup Messages' in the options panel,  Dux-Soup will automatically enable 2 features that are required for this. These two features can be found on the Connect options tab : Message Bridge and Remote Control. Make sure these options are still enabled, or the messages will not be sent:

d) Make sure Dux-Soup is enabled for new tabs, so leave this option unchecked:

e) Stop Chrome from 'freezing' background activity. You can do this as follows; open a new tab and enter chrome://flags/ . Then, in the search field, type in the names of the flags and click next to them to disable. 

The flags that need to be disabled are:
1) Throttle expensive background timers
2) Stop  non-timer  task queues background
3) Enable resource load throttling

Then, restart your browser and try using Dux-Soup again

3. Why is Dux-Soup opening tabs in the background?

This is the Remote Control opening a tab to send a followup message. You can check the number of outstanding followup messages via https://app.dux-soup.com/web/rc/test . Just select "size of the queue" and fill out the userid and security key as found in Dux-Soup options -> connect

4. How can I see if any follow-up messages have been scheduled?

You can check the number of scheduled messages via https://app.dux-soup.com/web/rc/test .

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