Issue fix: No LinkedIn session found

If you see the 'Error starting the cloud session: No LinkedIn session found' when establishing the Dux-Soup Cloud connection via Cloud Monitor, it means Dux-Soup is unable to locate your LinkedIn account login.


This issue is also present in the Turbo version when Dux-Soup Queued Activity is not processing.


This issue may arise due to various reasons:

  • Browser settings that block third-party cookies (LinkedIn requires cookies to maintain user sessions, and if your browser settings restrict or block these cookies, Dux-Soup may fail to establish a session with LinkedIn)
  • Logging out from LinkedIn on your browser or using incognito mode (this can disrupt the session authentication process. It's important to ensure that your browser settings allow third-party cookies and that you are logged into LinkedIn with the correct credentials before attempting to connect with Dux-Soup Cloud)
  • An outdated Chrome version.

To fix this error, follow these steps:

  1. Check if you are logged into LinkedIn;
  2. Open chrome://extensions/, locate Dux-Soup click on 'Details' and ensure Dux-Soup can access LinkedIn;

  1. Update Chrome to the latest version: chrome://settings/help
  2. Check if you allow third-party cookies: chrome://settings/cookies

  1. Verify if your VPN (if applicable) is not blocking Dux-Soup or LinkedIn.

Once you check all 5 steps, try to establish the connection via Cloud Monitor again.